He may stumble upon a live chat box on the bottom right hand corner of the site, or locate the phone number to call in and talk to someone about his problem. These are all wonderful customer support solutions, and it’s important to provide multiple avenues for customers to contact you or your clients; but email is still one of the most convenient and reasonable ways for people to contact you.
Think about it. People are busy, so they don’t have all the time in the world to sit on the phone, and typing into a chat box takes all focus away from their current work. An email form allows customers to shoot off a quick message and respond at their own convenience. Not to mention, forms let you direct the emails to the proper department for response.
That said, let’s take a look at some of the best WordPress form plugins, each of them providing slick tools such as custom forms, drag and drop fields, conditional logic, entry management and more.
Contact Form 7 is the most popular form plugin in the WordPress repository, and it is currently running on millions of sites because of its simplicity and customization features. With the plugin you can customize and manage multiple contact forms, and place them on your sites within just a few seconds.
Modify the mail contents however you want, and do all of this with some of the simplest markup on the market. The best part is that the plugin is quite clean, allowing it to work well with other plugins and tools such as Akismet spam filtering, CAPTCHA and Ajax-powered submitting.
WPForms is a powerful WordPress contact form designed for even the most novice of website owners. Building online forms in minutes using one of the many pre-built WordPress form templates, this plugin provides all of the fields and features required to create your desired form. In addition, it easily integrates with your preferred email service provider and even configures to collect booking and order payments.
With WPForms, you can utilize the drag & drop form builder, take advantage of the instant notification feature for making quick responses to promising leads, and even learn more about your users using the intelligent geolocation data.
In addition, WPForms also includes a number of useful add-ons such as the one designed to let readers submit their own content to your website.
Lastly, this beginner friendly form plugin implements smart CAPTCHA and honeypot techniques for combating spam, allows for multi-page form creation, and streamlines your workflow with its entry management system placing leads in one convenient location. In the end, you simply can’t go wrong with WPForms as it is one of the most feature packed and user-friendly from builders on the market today.
Gravity Forms is one of the more popular premium form plugins to choose from, and it runs from $39 (for one site) to $199 (for unlimited sites). Multi-page forms are a standout feature, giving your customers a chance to fill out extensive forms and view how much longer they have until completion. You can even limit your entries if you’re running a contest and only want to accept, say, 50 entries.
Advanced fields bring in information like websites, file uploads and street addresses. Incorporate schedule forms to allow people to setup appointments, and try out pricing or post fields for the ultimate customization experience. Not to mention, standard fields are also included, for posting items like radio buttons, paragraph fields and drop down boxes.